Returns & Exchanges
We hope you love your purchase but if you’ve changed your mind, no problem!
28 Day Returns
If you are unsatisfied for any reason, you have 28 days to return your order for a refund or exchange. Products must be returned with the original receipt/invoice, unworn and in their original condition, including all packaging. If you do not have the receipt/invoice we will only offer an exchange or refund voucher at the last known selling price.
DekoPay Finance Order Returns
We will be happy to refund your total order within 14 days of purchase under your right to cancel. We are unable to refund part orders or single items.
Once your order has arrived back into our warehouse we will cancel your finance agreement. You will receive an email from the Finance company confirming the cancellation and refund of your deposit. If you wish to exchange an item of the same value or more, you can do this within 28 days of the purchase.
PayPal Credit Returns
Simply return your purchase as normal and the money will be refunded to your PayPal account. PayPal credit agreement is handled from within your PayPal account.
Non-faulty items outside of the 28 day period
Where items are not faulty and are returned outside of the 28-day period, we reserve the right to refuse to exchange or refund. We will consider cases on individual merit and if appropriate a refund of the last known selling price will be issued in voucher format.
Faulty items outside of the 28 day period - upto 6 months
Where the manufacturer confirms an item is faulty we will replace this or offer a suitable replacement of the same value.
Our Right to Refuse: We reserve the right to refuse non-faulty items returned to us which are not in a re-saleable condition. These goods may be returned to you at your expense.
Your Statutory Rights: Our refunds policy is in addition to your statutory rights.
Arrange a Free UK Return*
We offer a free Royal Mail returns service for all returns under 2kg and smaller than 61cm(L) x 46cm(W) x 46cm(D). rIf your return exceeds this then you must arrange your own return using the 'Larger Item Returns' section.
Please note: this service cannot be used for returning products such as Shoulder Pads, Helmets and other large equipment.
Step 1: Download, print and complete our Returns Form below.
DOWNLOAD & PRINT RETURNS FORM
Step 2: Create your free Royal Mail returns label here:
CREATE ROYAL MAIL LABEL
Step 3: Print your Royal Mail label and stick to the packaging of your return. Please ensure you include the completed Returns Form inside your package.
Larger Item Returns
For larger items the return cost must be arranged and paid by yourself.
You can use any delivery/courier service you wish to send your parcel back to our warehouse. However, for your convenience we have selected some well known delivery companies (shown below) which provide an online service, allowing you to pay online and print your return label.
All of these delivery companies require you to enter the weight of your parcel. We recommend weighing your parcel to get an accurate weight. If you don't have the ability to weight your parcel, your original Football America invoice shows the weight of each item you have ordered. This can be used, combined with the weight of your box/packaging.