RETURNS & EXCHANGES
In the unlikely event that you are not happy with your item you can return it to us at your own postage cost for a refund or exchange within 28 days (from the date of received/signed for). Your item must be in original packaging, undamaged and not used with all tags still attached. Please note: all our items are checked for damage before shipping.
Step 1 - Complete Returns Document
Download and complete ours returns document and pop it into the parcel with your return.
Be sure to fill out all the details correctly so our returns department can deal with your return as quickly and efficiently as possible.
Step 2 - Choose which Delivery Service to use
You are free to use any delivery service you wish to send your parcel back to our warehouse. However, for your convenience we have selected some well known delivery companies (shown below) which provide an online service, allowing you to pay online and print your return label.
All of these delivery companies require you to enter the weight of your parcel. We recommend weighing your parcel to get an accurate weight. If you don't have the ability to weight your parcel, your original Football America invoice shows the weight of each item you have ordered. This can be used, combined with the weight of your box/packaging.
DekoPay Finance - Return & Exchange Policy
All purchases on finance can only be refunded in FULL if the whole order is returned, and received by Football America UK, within 10 days of purchase (DekoPay has 14 day cooling off period). Once your order has arrived back at our warehouse we will cancel your finance agreement. You will receive an email from DekoPay confirming the cancellation and the refund of your deposit. If you simply require an exchange of a product (of the same value or more), you can do this within 28 days (from the day of received/signed for). We are unable to process any refunds for orders placed using finance (unless the whole order is returned and cancelled within 10 days of purchase).
Return / Exchanges - Terms & Conditions
All sales are final and we do not supply goods on a trial or sale or return basis. However, you are entitled to refund or exchange your order within 28 days from delivery of the goods for a full credit or refund less any applicable delivery costs providing:
A) The goods must be unused and ‘as new’ in their original packaging including all manuals and accessories and the packaging must be in pristine condition. Please note: "Unused" means unused, it doesn’t mean opened, used for a few days and then reboxed.
B) Any items with broken security seals or have been unpacked from their original packaging will be deemed "used" and will not qualify for a refund or exchange. If goods are received back with missing or used consumables or accessories, the cost of the accessories will be charged to you or we may reject the return entirely. Goods received back in any condition other than ‘as new’ will be returned back to you at your cost or made available for you to collect.
Should an item fail or develop a fault please contact us as soon as possible as many "faults" can be resolved quickly over the telephone. If the item needs to be returned you must return the faulty item directly yourself. When the goods have been received, inspected and found to be faulty we will dispatch a replacement item to you as soon as possible.
We cannot accept return of goods that have been dismantled or a self-repair has been attempted. If the item is not found to be faulty it will be returned to you at your cost. This returns policy does not affect your legal rights.
Returns with a gift receipt are offered a gift card or exchange.
Please note Football America UK Ltd may limit or decline some returns and exchanges